Customer Satisfaction Level of Grameenphone Ltd.

1. Background of the Report 1.1 Introduction Topic of my internship project is Assessing node Satisfaction of GrameenPhone. I got the opportunity to do my internship at GrameenPhone Ltd. I have been works for their Customer Relations Division. As the name implies, it deals with the customers after(prenominal) the sales occurs. Main activities of this division includes maintaining databases of the customers, preparing the handbills, distributing bills, activating untested connections, helpline service, collection of bill through different banks all over the country, and the other after sales services. As a member of GPs Customer Relations Division, my job is to provide different services to our wanted subscribers over telephone, which is the helpline service. In other words, my job is to satisfy the subscribers. In my internship project, I have tried to judge the satisfaction take of GP service holders. 1.2 Objectives This project was designed to accomplish leash clinicals. From my point of view, these issues are precise important find discover the gap between expectation and perception of the subscribers and to eliminate dissatisfaction. through and through this study, I tried to attain the following objectives: ·Prime objective of my study was to find out the satisfaction level of GrameenPhone subscribers.

·As an outcome of the prime objective, I tried to notice the particular proposition areas of dissatisfaction of the GP users. ·I applied the GAPs Model of service step to find out both the customer and provider gaps. 1.3 conditional relation of the Study From the organization part we came to roll in the hay that GrameenPhone is the market leader in the mobile telecommunication industry of Bangladesh. Their growth rate is very high. But in this edge of competition, it is very difficult to forestall the leading edge intact. Companies need to come up with new ideas to remain competitive. They need to keep their customers satisfied. So, it is very important for GrameenPhone to know whether their customers... If you want to get a full essay, order it on our website: Ordercustompaper.com

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