Technological Innovations in Ghana

Technological Innovations and Banking in Ghana: An Evaluation of Customers Perceptions JOSHUA ABOR University of Ghana, Legon Abstract In sub-Saharan Africa, developments in in physiqueation and intercourse technology are radically changing the way care is done. These developments in technology brook resulted in new delivery channels for banking products and services much(prenominal) as Automated Teller Machines (ATMs), Telephone Banking, PC-Banking, and electronic monetary resource Transfer at Point of Sale (EFTPoS). This study evaluates the perceptions of banking customers regarding the ensnare of technological groundings on banking services in Ghana. The study cogitate on customers with banks that have at least one form of technological innovation. The results of the study generally indicate that, technological innovation or electronic delivery channels have contributed positively to the provision banking services and the growth of the Ghanaian banking industry. Keywords: Information Technology, Electronic Delivery Channels, Banking, Ghana 1.0 Introduction In Sub-Saharan Africa, developments in information and communication technology (ICT) are radically changing the way business is done.

Electronic commerce is now thought to hold the shout out of a new commercial revolution by offer an inexpensive and direct way to exchange information and to dole out or buy products and services. This revolution in the market daub has set in motion a revolution in the banking sector for the provision of a payment system that is harmonious with the demands of the electronic marketplace (Balachandher et al, 2001). Innovations in information processing, telecommunications, and related technologies know collectively as information technology (IT) are a good deal credited with helping fuel strong growth in the many economies (Coombs et al, 1987). It seems apparent then that, technological innovation affects not just banking and financial services, but also the... If you want to lodge a full essay, order it on our website: Ordercustompaper.com

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